Patient Experience & Scheduling Specialist

ADP, Inc.; Pueblo West (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401K

Medical benefits

Paid time off

Job summary

ADP, Inc. seeks a Patient Services Representative in Pueblo West, CO to welcome patients, complete admissions and scheduling, collect time-of-service payments, and enter data accurately into the EMR. You will manage patient registration, verify insurance, and support billing processes to help deliver efficient healthcare.

Strong organization and communication are essential in a fast-paced office. This full-time, non-exempt role requires 1–2 years in medical office settings, proficiency with EMR

Qualifications

• 1–2 years of experience in a medical office, admissions, or scheduling role.
• Experience with EMR systems and Microsoft Office Suite.
• Strong communication, organization, and multitasking skills.
• Ability to work in a fast-paced environment and provide excellent customer service.
• Ability to travel between practice sites as needed.
• High school diploma or equivalent required; additional education in healthcare administration is a plus.
• Excellent attention to detail and ability to manage confidential patient information.
• Strong manual dexterity and proficiency in operating office equipment including fax machines.

Responsibilities

• Create a welcoming and professional first impression for all patients and visitors.
• Complete and audit patient intake forms, including demographics, medical history, insurance verification, and referral information.
• Accurately enter and update patient data in the electronic medical record (EMR).
• Collect time-of-service payments and reconcile daily transactions in accordance with office procedures.
• Schedule, confirm, and reschedule patient appointments, follow-up testing, and provider referrals via telephone and in person.
• Manage a high volume of inbound and outbound calls while maintaining accuracy and professionalism.
• Support provider scheduling and patient coordination by monitoring in-baskets, queues, and follow-up tasks.
• Compile and maintain patient records, reports, and correspondence as needed.
• Collaborate with providers, clinical teams, and other office staff to ensure continuity of care and excellent patient service.
• Maintain confidentiality and adhere to HIPAA and organizational standards.

Skills

EMR systems

Microsoft Office

Communication

Organization

Multitasking

Customer service

Data entry

Telephone skills

Education

High school diploma or equivalent

Healthcare administration education (a plus)

Tools

EMR software

Job description

ADP, Inc. seeks a Patient Services Representative in Pueblo West, CO to welcome patients, complete admissions and scheduling, collect time-of-service payments, and enter data accurately into the EMR. You will manage patient registration, verify insurance, and support billing processes to help deliver efficient healthcare.

Strong organization and communication are essential in a fast-paced office. This full-time, non-exempt role requires 1–2 years in medical office settings, proficiency with EMR