Patient Access & Registration Specialist

ADP, Inc.; Wildomar (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Wellness coverage

Life and disability options

Flexible spending accounts

401(k) match

Employee referral bonuses

Generous time off

Employee Assistance Program

Job summary

ADP, Inc. in Wildomar, CA seeks a Registration Coordinator to guide patients through the check-in process, verify insurance, and complete necessary paperwork for a streamlined visit.

Responsibilities include greeting patients, answering lines, scheduling appointments, and coordinating with staff across EMR systems. A high school diploma is required; bilingual Spanish is preferred, with a friendly, patient-centric approach.

Qualifications

• High school graduate or equivalent (GED).
• Successful completion of a medical front office program or on the job training with an emphasis on customer service.
• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.
• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

Responsibilities

• Greet patients warmly and acknowledge them upon entry.
• Answer and direct multiple phone lines promptly.
• Process patient payments via credit card or cash and balance cash drawer daily.
• Schedule, reschedule and confirm appointments.
• Verify insurances across multiple websites for appointments.
• Assist patients at checkout with paperwork and follow-up appointments.
• Maintain assigned task lists and cooperate with staff.
• Verify demographics and necessary paperwork before visits.
• Keep reception area neat and orderly; communicate delays to back-office.
• Work with providers, staff and administration to complete tasks.

Skills

Bilingual Spanish

Effective communication

Customer service

Typing & data entry

EMR navigation

Education

High school diploma or GED

Tools

EMR system

Office software

Job description

ADP, Inc. in Wildomar, CA seeks a Registration Coordinator to guide patients through the check-in process, verify insurance, and complete necessary paperwork for a streamlined visit.

Responsibilities include greeting patients, answering lines, scheduling appointments, and coordinating with staff across EMR systems. A high school diploma is required; bilingual Spanish is preferred, with a friendly, patient-centric approach.