Patient Experience & Scheduling Specialist

Beth Israel Lahey Health; North Reading (MA); On-site; USD 27,552 - 37,084; Full time

Job summary

Beth Israel Lahey Health in North Reading, Massachusetts, is hiring a clerical position where you will make a significant difference in patients’ lives. As a frontline representative, you will ensure the highest standards of customer service in all interactions. Key responsibilities include managing phone interactions, registration, scheduling, co-pay collection, and appointment confirmations.

The ideal candidate will have a High School Degree or GED and at least one year of experience in a high-volume customer service role. The position offers a pay range of $20.00 - $26.92 per hour, based on various factors including shift differentials and overtime pay.

Qualifications

• Minimum of 1 year of experience in a high-volume customer service-related position.

Responsibilities

• Perform phone interactions, registration, scheduling, and co-pay collection.
• Ensure patients receive the right care at the right time.
• Set the tone for a positive patient experience.

Skills

Strong customer service skills

Strong PC skills

Effective written communication

Effective verbal communication

Ability to multitask

Education

High School Degree or GED

Job description

Beth Israel Lahey Health in North Reading, Massachusetts, is hiring a clerical position where you will make a significant difference in patients’ lives. As a frontline representative, you will ensure the highest standards of customer service in all interactions. Key responsibilities include managing phone interactions, registration, scheduling, co-pay collection, and appointment confirmations.

The ideal candidate will have a High School Degree or GED and at least one year of experience in a high-volume customer service role. The position offers a pay range of $20.00 - $26.92 per hour, based on various factors including shift differentials and overtime pay.