Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a Patient Appointment Scheduler to support patients and providers by handling inbound and outbound calls, scheduling appointments, and routing messages to clinic staff. The role prioritizes patient needs and guides decision-making within clinic guidelines.

The scheduler uses electronic systems to set appointments, educate patients, and relay essential information such as location, steps, and parking, ensuring a smooth patient experience within the

Qualifications

• Experience in delivering customer service in a healthcare setting.
• Ability to schedule patient appointments and manage messages.
• Proficiency with electronic scheduling systems and basic IT tools.

Responsibilities

• Answers calls for multiple areas using standard greetings and processes.
• Ensures accurate information and assists customers to meet their needs.
• Captures information and documents messages for clinic staff and providers.
• Schedules appointments in electronic systems, prioritizing according to urgency.
• Provides information about appointment location, steps, and parking.

Skills

Customer Service

Patient Scheduling

Call Center Etiquette

Patient Satisfaction

Job description

Vanderbilt University Medical Center is seeking a Patient Appointment Scheduler to support patients and providers by handling inbound and outbound calls, scheduling appointments, and routing messages to clinic staff. The role prioritizes patient needs and guides decision-making within clinic guidelines.

The scheduler uses electronic systems to set appointments, educate patients, and relay essential information such as location, steps, and parking, ensuring a smooth patient experience within the