Patient Experience & Scheduling Specialist

Cedars-Sinai; Los Angeles (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding customer service in a multi-specialty setting in Los Angeles. You will handle intake calls, schedule appointments, register patients, and collect co-payments while ensuring accurate billing and demographics in CS-Link.

You will greet patients, resolve issues, coordinate referrals and authorizations, and support physician schedules. A high school diploma and 2 years of outpatient medical office experience are preferred.

Qualifikationen

• High school diploma or GED preferred.
• Two years of experience in outpatient medical office setting preferred.

Aufgaben

• Provides outstanding customer service through successful intake, prioritization, and resolution of calls for a multi-specialty team.
• Greets patients and assists with resolving patient issues.
• Check-in and out patients and collect co-payments; verify demographic and insurance data in CS-Link.
• Schedules appointments and completes patient registration; collects payments and provides high standard of service.
• Assists with physician schedules and look for workflow improvements; handles patient/provider correspondence as instructed.
• Processes referrals and authorizations for various insurance types.

Kenntnisse

Customer service

Phone etiquette

Appointment scheduling

Medical office administration

Teamwork

Ausbildung

High school diploma or GED

Tools

CS-Link

Jobbeschreibung

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding customer service in a multi-specialty setting in Los Angeles. You will handle intake calls, schedule appointments, register patients, and collect co-payments while ensuring accurate billing and demographics in CS-Link.

You will greet patients, resolve issues, coordinate referrals and authorizations, and support physician schedules. A high school diploma and 2 years of outpatient medical office experience are preferred.