Patient Care & Scheduling Coordinator

RadNet, Inc.; Indiana (PA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate care across the team, answer inquiries, verify insurance, and maintain EMR records to ensure a smooth patient experience.

The role emphasizes proactive communication, efficient appointment management, and collaboration with clinicians to support high-quality care. This is an on-site position with full-time hours and patient-centered service expectations.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications professionally.
• Schedule patient appointments while supporting provider schedule optimization and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Communicate coverage and patient financial responsibility clearly to patients.
• Prepare patient charts and documentation ahead of visits to support efficient flow.
• Collect and document charges, co-pays, and payments in EMR; allocate balances and support claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed for efficiency.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth transitions during visits.
• Support retention through recall and follow-up for annual and medically necessary appointments.
• Maintain an organized, clean front office environment.

Skills

Basic computer literacy

Organizational skills

Communication skills

Interpersonal skills

Problem-solving

Confidentiality

Education

High School Diploma

Tools

EMR

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate care across the team, answer inquiries, verify insurance, and maintain EMR records to ensure a smooth patient experience.

The role emphasizes proactive communication, efficient appointment management, and collaboration with clinicians to support high-quality care. This is an on-site position with full-time hours and patient-centered service expectations.