Patient Experience & Scheduling Specialist

Team Rehabilitation Physical Therapy; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Team Rehabilitation is seeking a Patient Administrative Coordinator to greet patients, verify appointments, and handle intake paperwork. You’ll ensure clear communication among patients, physicians, and staff, and support scheduling, insurance questions, and billing tasks.

This role emphasizes accuracy, privacy, and patient-centered service. Ideal candidates will have strong communication skills, basic computer proficiency, and a commitment to equity and inclusion.

Qualifications

• No prior experience required.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Solid basic computer skills.
• Commitment to diversity, equity, and inclusion.
• Experience in patient-centered healthcare is an advantage but not required.

Responsibilities

• Greet patients in a friendly, outgoing manner; verify appointments and assist with paperwork.
• Maintain 360 communication with patients, physicians, staff and follow-ups.
• Manage schedules and coordinate with clinicians to meet patient needs.
• Assist patients with insurance questions; verify benefits and obtain authorizations.
• Update and maintain records in the EMR and billing systems; follow up for needed info.
• Collect copayments and issue receipts, handling billing tasks.
• Input data from in-house research; contribute to clinic performance metrics.
• Support clinic performance by preparing management information and maintaining supplies.
• Respect patient privacy and adhere to confidentiality policies.
• Multitask in a fast-paced environment; perform duties as assigned by the clinic director.

Skills

Communication skills

Computer skills

Customer service

Diversity & inclusion

Education

High school diploma or equivalent

Tools

EMR system

Job description

Team Rehabilitation is seeking a Patient Administrative Coordinator to greet patients, verify appointments, and handle intake paperwork. You’ll ensure clear communication among patients, physicians, and staff, and support scheduling, insurance questions, and billing tasks.

This role emphasizes accuracy, privacy, and patient-centered service. Ideal candidates will have strong communication skills, basic computer proficiency, and a commitment to equity and inclusion.