Administrative Assistant - Rehab Support Specialist

UVM Health - Central Vermont Medical Center; Berlin (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

UVM Health - Central Vermont Medical Center is seeking a Rehab Support Specialist to coordinate outpatient scheduling, assist with billing and insurance coordination, and support daily operations within our Rehabilitation Services team.

You will be the key contact for patients, families, and providers, ensuring HIPAA-compliant records, seamless scheduling, and professional, confidential service in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent is required.
• Strong organizational, communication, and customer service skills are essential.
• Ability to prioritize multiple tasks in a busy healthcare environment.
• Proficiency with computers and office software applications.

Responsibilities

• Coordinate outpatient therapy scheduling and appointment management.
• Support inpatient and outpatient billing processes.
• Verify insurance coverage and obtain necessary authorizations.
• Serve as a welcoming point of contact for patients, families, providers, and insurance representatives.
• Maintain accurate records while ensuring patient confidentiality and HIPAA compliance.
• Assist with day-to-day office operations and administrative functions.
• Collaborate with therapists, physicians, and support staff to facilitate excellent patient care.
• Demonstrate proficiency in departmental core accountabilities.
• Participate in ongoing professional development and process improvement initiatives.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Computer proficiency

Education

High School Diploma or equivalent

Associate Degree

Tools

MS Office

Medical office software

Job description

Help Patients Access the Care They Need

Are you organized, customer-focused, and passionate about making a difference in healthcare? Join our Rehabilitation Services team as a Rehab Support Specialist, where you'll play an essential role in ensuring patients receive a seamless experience from scheduling through billing and insurance coordination. This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on teamwork, and takes pride in delivering exceptional service to patients and providers.

Position Summary

Under the direction of the Rehab Office Supervisor, the Rehab Support Specialist serves as a central resource for rehabilitation operations. This role coordinates outpatient scheduling, supports inpatient and outpatient billing activities, assists with insurance verification and authorization processes, and helps maintain efficient office operations. The position requires professionalism, attention to detail, and a commitment to patient confidentiality.

Key Responsibilities

• Coordinate outpatient therapy scheduling and appointment management
• Support inpatient and outpatient billing processes
• Verify insurance coverage and obtain necessary authorizations
• Serve as a welcoming point of contact for patients, families, providers, and insurance representatives
• Maintain accurate records while ensuring patient confidentiality and HIPAA compliance
• Assist with day-to-day office operations and administrative functions
• Collaborate with therapists, physicians, and support staff to facilitate excellent patient care
• Demonstrate proficiency in departmental core accountabilities
• Participate in ongoing professional development and process improvement initiatives

Required Qualifications

• High School Diploma or equivalent
• Strong organizational, communication, and customer service skills
• Ability to prioritize multiple tasks in a busy healthcare environment
• Proficiency with computers and office software applications

Preferred

• Associate Degree
• BLS Certification
• 1-2 years of healthcare, medical office, scheduling, billing, or administrative experience
• Experience with insurance verification, prior authorizations, and healthcare billing

Why Join Our Team?

• Be part of a compassionate, patient-centered healthcare organization
• Work alongside a collaborative and supportive rehabilitation team
• Develop valuable skills in healthcare operations and administration
• Make a meaningful impact on patient access, satisfaction, and outcomes
• Access opportunities for ongoing learning and professional growth

The Ideal Candidate

You are a detail-oriented professional who enjoys helping others, solving problems, and keeping operations running smoothly. You communicate effectively, handle sensitive information with discretion, and take pride in providing outstanding support to both patients and healthcare providers.

Join our team and help create an exceptional rehabilitation experience for every patient, every day.