Patient Experience & Scheduling Specialist

AON Central Services, LLC; Fort Wayne (IN); On-site; USD 22,041 - 35,817; Part time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist (PSS) to provide front-end patient support, including intake, scheduling, and financial transactions. The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced oncology clinic.

The PSS will manage patient checks-in, verify identities, maintain accurate EMR records, and coordinate with physicians for scheduling and referrals.

Qualifications

• High School Diploma required; an Associates degree is preferred.
• Minimum of one year experience in a healthcare setting, physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Accurately check in patients, verify identity, and document status in the EMR.
• Schedule appointments, manage physician schedules, and handle follow-ups and referrals.
• Collect patient payments and post transactions; notify Financial Counselor when needed.
• Create and maintain patient charts in the EMR and billing systems.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office Suite

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist (PSS) to provide front-end patient support, including intake, scheduling, and financial transactions. The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced oncology clinic.

The PSS will manage patient checks-in, verify identities, maintain accurate EMR records, and coordinate with physicians for scheduling and referrals.