Patient Access & Scheduling Expert

American Oncology Management Company; Tampa (FL); On-site; USD 23,000 - 39,000; Full time

Job summary

American Oncology Management Company is seeking a Patient Services Specialist (PSS) to provide front-end patient support, manage intake, scheduling, and medical records while handling financial transactions with accuracy.

The role requires strong customer service, multitasking, and proficiency with standard office software; HIPAA-compliant documentation and cross-site flexibility may be involved.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: Minimum of one year in a healthcare setting; physician office experience preferred.
• Skills: Strong interpersonal and communication skills with diverse populations; attention to detail; multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Check in patients accurately; verify identity and document status in the EMR.
• Maintain patient demographics and collect/post payments as required.
• Schedule and manage patient appointments across multiple stations and physicians.
• Coordinate communications, hospital consults, and urgent information to care team.

Skills

Interpersonal skills

Customer service

Multitasking

Communication skills

MS Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Management Company is seeking a Patient Services Specialist (PSS) to provide front-end patient support, manage intake, scheduling, and medical records while handling financial transactions with accuracy.

The role requires strong customer service, multitasking, and proficiency with standard office software; HIPAA-compliant documentation and cross-site flexibility may be involved.