Multisite Patient Services Specialist: Front Desk Scheduling

American Oncology Management Company; Fort Myers (FL); Hybrid; USD 23,000 - 39,000; Full time

Job summary

Florida Oncology and Hematology is seeking a Patient Services Specialist (PSS) to provide front-end support, handling intake, scheduling, medical records, and payments. You will greet patients, verify identities, document arrivals, collect payments, and post transactions while ensuring accurate documentation and excellent customer service.

The role requires at least one year in healthcare, strong communication, multitasking, and proficiency with EMR systems and Microsoft Office in a multi-site

Qualifications

• Education: High School Diploma; Associates degree preferred
• Minimum of one year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability

Responsibilities

• Greet patients and verify identities per policy.
• Schedule and manage patient appointments across stations.
• Create, maintain, and update patient charts in EMR and billing systems.
• Collect and post patient payments; post transactions in required systems.
• Ensure HIPAA-compliant handling of records and communications.
• Support multi-site operations and staff coverage across locations.

Skills

Interpersonal communication

Customer service

Attention to detail

Multitasking

EMR systems

HIPAA compliance

Microsoft Office

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Florida Oncology and Hematology is seeking a Patient Services Specialist (PSS) to provide front-end support, handling intake, scheduling, medical records, and payments. You will greet patients, verify identities, document arrivals, collect payments, and post transactions while ensuring accurate documentation and excellent customer service.

The role requires at least one year in healthcare, strong communication, multitasking, and proficiency with EMR systems and Microsoft Office in a multi-site