Patient Experience & Scheduling Specialist

Ivy Health; Decatur (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits package from start

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids, part of the Ivy Rehab Network, is seeking a Patient Coordinator in Decatur, IL. The role supports clinicians by greeting patients, checking them in, scheduling visits, and answering calls to ensure seamless clinic flow.

Responsibilities include verifying insurance, obtaining authorizations, collecting payments, and processing new patients. The position offers full-time hours and a comprehensive benefits package with growth opportunities within Ivy Rehab.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Excellent time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Willingness to learn and grow within Ivy Rehab Network.

Responsibilities

• Greet and check-in patients and provide world-class customer service.
• Schedule appointments and manage calendar logistics for clinicians.
• Answer incoming phone calls and handle inquiries professionally.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient information.
• Assist the clinic in maintaining optimal performance and efficiency.

Skills

Microsoft Office Suite

Time management

Multitasking

Customer service mindset

Tools

Excel

Word

Outlook

Job description

Ivy Rehab for Kids, part of the Ivy Rehab Network, is seeking a Patient Coordinator in Decatur, IL. The role supports clinicians by greeting patients, checking them in, scheduling visits, and answering calls to ensure seamless clinic flow.

Responsibilities include verifying insurance, obtaining authorizations, collecting payments, and processing new patients. The position offers full-time hours and a comprehensive benefits package with growth opportunities within Ivy Rehab.