Patient Coordinator

Ivy Health; Decatur (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits package from start

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids, part of the Ivy Rehab Network, is seeking a Patient Coordinator in Decatur, IL. The role supports clinicians by greeting patients, checking them in, scheduling visits, and answering calls to ensure seamless clinic flow.

Responsibilities include verifying insurance, obtaining authorizations, collecting payments, and processing new patients. The position offers full-time hours and a comprehensive benefits package with growth opportunities within Ivy Rehab.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Excellent time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Willingness to learn and grow within Ivy Rehab Network.

Responsibilities

• Greet and check-in patients and provide world-class customer service.
• Schedule appointments and manage calendar logistics for clinicians.
• Answer incoming phone calls and handle inquiries professionally.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient information.
• Assist the clinic in maintaining optimal performance and efficiency.

Skills

Microsoft Office Suite

Time management

Multitasking

Customer service mindset

Tools

Excel

Word

Outlook

Job description

State of Location:IllinoisPosition Summary:Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.Job Description:Patient Coordinator - Full-timeDecatur, ILIvy Rehab for Kids, part of the Ivy Rehab NetworkCompensation Range: $15.75 – $23.63 per hourWhy Choose Ivy?Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications:2+ years of administrative experience in a healthcare setting is preferred.Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.Great time management and ability to multi-task in a fast-paced environment.Self-motivated with a drive to exceed patient expectations.Adaptability and positive attitude with fluctuating workloads.Self-motivated with the eagerness to learn and grow.Dedication to exceptional patient outcomes and quality of care.We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.ivyhealth.com