Patient Experience & Scheduling Specialist

ivyrehab; Decatur (IL); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Full benefits package within first 30–

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab for Kids in Decatur, IL is seeking a Patient Coordinator to support clinics with world-class customer service. You will greet and check-in patients, schedule appointments, handle calls, verify insurance, and obtain authorizations to keep the practice running smoothly.

This full-time role offers growth opportunities, a competitive hourly pay range of $15.75–$23.63, and a comprehensive benefits package beginning in the first month.

Qualifications

• 2+ years of administrative experience in healthcare setting.
• Proficiency with Excel, Word, and Outlook.
• Strong time management and multitasking in fast-paced environments.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Willingness to learn and grow.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage.
• Obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help clinic maintain optimal performance.

Skills

Administrative experience

Time management

Multi-tasking

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab for Kids in Decatur, IL is seeking a Patient Coordinator to support clinics with world-class customer service. You will greet and check-in patients, schedule appointments, handle calls, verify insurance, and obtain authorizations to keep the practice running smoothly.

This full-time role offers growth opportunities, a competitive hourly pay range of $15.75–$23.63, and a comprehensive benefits package beginning in the first month.