Patient Experience & Scheduling Specialist

Ivy Rehab; Cornelius (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Full benefits package within first 30‑

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab in Lake Norman, NC is seeking a Patient Coordinator to greet patients, check-in, schedule, answer calls, verify insurance, obtain authorizations, collect payments, and onboard new patients.

In this full-time role, you will collaborate with clinicians to deliver world-class patient service in a supportive environment that promotes growth, mentorship, and a commitment to exceptional care.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls and verify insurance.
• Obtain necessary authorizations and collect payments.
• Process new patients and support clinic operations.

Skills

Admin experience

MS Office

Tools

Microsoft Office

Job description

Ivy Rehab in Lake Norman, NC is seeking a Patient Coordinator to greet patients, check-in, schedule, answer calls, verify insurance, obtain authorizations, collect payments, and onboard new patients.

In this full-time role, you will collaborate with clinicians to deliver world-class patient service in a supportive environment that promotes growth, mentorship, and a commitment to exceptional care.