Patient Experience Coordinator

Ivy Rehab Network; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits within first month

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network in Raleigh, NC is seeking a Patient Coordinator for a full-time role. You will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and support clinicians to ensure smooth clinic operations.

Join a collaborative team dedicated to exceptional patient care across therapy services. The role offers growth opportunities, a supportive environment, and access to a comprehensive benefits package starting within

Qualifications

• 2+ years of administrative experience in healthcare preferred.
• Proficiency with MS Office (Excel, Word, Outlook).
• Excellent time management and ability to multitask in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude amid fluctuating workloads.
• Desire to learn and grow while delivering exceptional patient care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and support clinic operations to maintain performance.

Skills

Administrative experience

Time management

Microsoft Office

Multi-tasking

Customer service

Self-motivation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ivy Rehab Network in Raleigh, NC is seeking a Patient Coordinator for a full-time role. You will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and support clinicians to ensure smooth clinic operations.

Join a collaborative team dedicated to exceptional patient care across therapy services. The role offers growth opportunities, a supportive environment, and access to a comprehensive benefits package starting within