Patient Experience Coordinator - Full-Time, Growth

Ivy Rehab; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Bonus incentive opportunities

Full benefits package within first 30?

Job summary

Ivy Rehab in Wilmington, NC is seeking a Patient Coordinator to join our busy clinic. You will greet patients, schedule appointments, answer calls, verify insurance, obtain authorizations, and collect payments to ensure a smooth patient flow.

Ideal candidates have 2+ years of healthcare administration, strong MS Office skills, and a proactive, customer-focused attitude to support exceptional patient care and clinic performance.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorization and collect payments.
• Process new patients and maintain clinic operational efficiency.
• Support the clinic to maintain optimal performance.

Skills

Time management

Multi-tasking

Customer service mindset

Tools

Microsoft Office

Excel

Outlook

Job description

Ivy Rehab in Wilmington, NC is seeking a Patient Coordinator to join our busy clinic. You will greet patients, schedule appointments, answer calls, verify insurance, obtain authorizations, and collect payments to ensure a smooth patient flow.

Ideal candidates have 2+ years of healthcare administration, strong MS Office skills, and a proactive, customer-focused attitude to support exceptional patient care and clinic performance.