Patient Services Associate- Hospital Medicine

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Wellness program

Employee assistance program

Flexible spending accounts

Job summary

Ohio State University Physicians is seeking a Patient Services Associate to join a compassionate, patient‑first team. You will greet visitors, answer phones, assist with scheduling, and help maintain accurate medical records in EMR or paper form.

This role emphasizes teamwork and respectful communication in a busy outpatient environment. The position requires a high school diploma, at least one year of customer service experience, and strong interpersonal skills to manage confidential

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• The Patient Services Associate coordinates and provides patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

The Patient Services Associate is responsible for coordinating and providing patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.

Qualifications

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Pay Range

USD $16.93 - USD $25.39 /Hr.