Patient Services Coordinator - Scheduling & Front Desk

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids is seeking a friendly and organized front desk clerk to provide essential administrative support in a busy medical office. You will answer phones, schedule patient visits in Epic, verify demographics and insurance, and assist staff with daily clerical tasks to ensure smooth patient flow.

Responsibilities include handling routine billing inquiries, maintaining patient records, and providing patient education as needed.

Qualifications

• Excellent communication and customer service skills.
• Proficient computer skills and attention to detail.
• Ability to stay organized and manage time efficiently.

Responsibilities

• Answers telephone and disburses callers in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient visits in Epic/Outlook.
• Handles routine billing questions and forwards complex inquiries to billing.
• Registers new patients in EPIC with complete demographics and insurance information.
• Maintains patient records and supports clinic workflow.
• Cross trains on tasks including prior authorizations and referrals.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic scheduling

Job description

Mercy Medical Center in Cedar Rapids is seeking a friendly and organized front desk clerk to provide essential administrative support in a busy medical office. You will answer phones, schedule patient visits in Epic, verify demographics and insurance, and assist staff with daily clerical tasks to ensure smooth patient flow.

Responsibilities include handling routine billing inquiries, maintaining patient records, and providing patient education as needed.