Patient Experience & Scheduling Specialist

Gailey Eye Clinic; Bloomington (IL); On-site; USD 2,342,000 - 2,719,000; Full time

Job summary

Gailey Eye Clinic is seeking a patient-focused front desk associate to manage telephone communications, schedule appointments, and verify insurance details. The role requires strong communication and organizational skills to ensure a smooth patient experience across multiple satellite clinics.

The candidate should be proficient with EHR systems, comfortable handling inquiries, and able to work collaboratively with staff while maintaining accurate records and timely payments.

Qualifications

• Excellent communication skills.
• Strong analytical skills.
• Strong interpersonal and relationship-building skills.
• Ability to work independently & effectively in a team environment.
• Strong organization and planning skills.

Responsibilities

• Converse with patients over the telephone with care and provide an exceptional patient experience.
• Answer, screen, and route calls and schedule appointments while monitoring call queues.
• Schedule and confirm patient appointments using medical records for recall/diagnosis.
• Collect insurance and demographic data accurately and quickly.
• Verify insurance eligibility for vision and medical plans online.

Skills

Communication skills

Analytical skills

Interpersonal skills

Teamwork

Organization

Education

High school diploma or equivalent

Tools

EHR/EMP systems

Job description

Gailey Eye Clinic is seeking a patient-focused front desk associate to manage telephone communications, schedule appointments, and verify insurance details. The role requires strong communication and organizational skills to ensure a smooth patient experience across multiple satellite clinics.

The candidate should be proficient with EHR systems, comfortable handling inquiries, and able to work collaboratively with staff while maintaining accurate records and timely payments.