Eye Care Patient Services Specialist

Gailey Eye Clinic; Bloomington (IL); On-site; USD 23,000 - 27,000; Full time

Job summary

Gailey Eye Clinic in Bloomington, IL is seeking a courteous and detail-oriented Patient Services Assistant to support front desk operations and data entry. You will answer calls, screen inquiries, schedule diagnostic appointments, collect insurance and demographic data, verify eligibility, and balance daily receipts.

The role requires excellent communication, strong organization, and the ability to work independently and with a team, while delivering a warm, professional patient experience.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience preferred.
• Experience using EHR and EMP is a plus.
• Strong communication and organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Answer and screen telephone calls to assist patients and schedule appointments.
• Process patient data entry accurately and maintain patient records.
• Verify insurance eligibility for vision and medical plans.
• Collect copays and manage payments and receipts.
• Prepare patients for appointments by reviewing available services.
• Travel to satellite clinics as needed.

Skills

Communication skills

Customer service

Interpersonal skills

Independent work

Organization

Public interaction

Attention to detail

Active listening

Education

High school diploma or equivalent

Tools

EHR

EMP

Job description

Gailey Eye Clinic in Bloomington, IL is seeking a courteous and detail-oriented Patient Services Assistant to support front desk operations and data entry. You will answer calls, screen inquiries, schedule diagnostic appointments, collect insurance and demographic data, verify eligibility, and balance daily receipts.

The role requires excellent communication, strong organization, and the ability to work independently and with a team, while delivering a warm, professional patient experience.