Patient Experience Front Desk Coordinator

Eye Specialty Group; Memphis (TN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Eye Specialty Group in Memphis seeks a full-time Front Desk Representative to greet patients, schedule appointments, collect co-pays, and promote the practice’s services. The role requires strong communication, accurate data entry, and a professional demeanor across multiple clinic locations.

The ideal candidate will verify insurance, handle payments, and maintain HIPAA compliance while supporting the clinical team. Travel to various locations may be required to ensure smooth patient experiences.

Qualifications

• High school diploma or GED required; or six months of customer service/medical experience.
• Strong verbal and written communication skills.
• Exceptional interpersonal and customer service abilities.
• Ability to multitask with attention to detail in a fast-paced environment.
• Proficient in common business software; EMR preferred.

Responsibilities

• Greet incoming patients professionally in person or by phone.
• Schedule and manage appointment times for patients.
• Educate patients about procedures and products offered by the practice.
• Verify insurance information and process fee tickets and payments.
• Maintain HIPAA compliance and participate in required training.
• Communicate with staff and physicians to coordinate patient flow.
• Travel to clinical locations as needed; support all front desk duties.

Skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Mathematical ability

HIPAA awareness

EMR familiarity

Education

High school diploma or GED

Six months customer service/medical experience

Tools

EMR system

Microsoft Office

Job description

Eye Specialty Group in Memphis seeks a full-time Front Desk Representative to greet patients, schedule appointments, collect co-pays, and promote the practice’s services. The role requires strong communication, accurate data entry, and a professional demeanor across multiple clinic locations.

The ideal candidate will verify insurance, handle payments, and maintain HIPAA compliance while supporting the clinical team. Travel to various locations may be required to ensure smooth patient experiences.