Eye Care Patient Experience & Scheduling Coordinator

Rosin Eyecare; Clayton (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

South East Eye Group Clayton is seeking a full-time Administrative Assistant to coordinate daily front-desk operations and patient flow. You will greet patients, answer calls, schedule appointments, and ensure accurate medical billing and insurance eligibility.

Join a team focused on delivering exceptional eye care and a positive patient experience, with opportunities for growth and professional development.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments to optimize patient flow.
• Keeps patient appointments on schedule and notifies of delays.
• Facilitates reminder calls to patients for appointment confirmation and pickup notifications.
• Records and updates financial information, collects patient charges, and files.
• Maintains confidentiality of medical, personal, and financial information per HIPAA.
• Determines medical and vision insurance eligibility.
• Maintains office systems and safeness of the environment.
• Works weekends and evenings as needed.

Skills

Strong customer service

Strong communicator and listener

Problem solving

Organizational skills

Education

High School graduate or equivalent

2+ years of healthcare office experience

Tools

POS systems

Patient record systems

Job description

South East Eye Group Clayton is seeking a full-time Administrative Assistant to coordinate daily front-desk operations and patient flow. You will greet patients, answer calls, schedule appointments, and ensure accurate medical billing and insurance eligibility.

Join a team focused on delivering exceptional eye care and a positive patient experience, with opportunities for growth and professional development.