Patient Experience & Scheduling Specialist

EVP Eyecare; Arlington (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Discounts

401(k) with company match

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

Generous time off & holidays

Job summary

EVP Eyecare is seeking a Patient Service Representative to join the Arlington team. You will handle inbound calls, schedule appointments, answer patient questions, and ensure timely responses across multiple practices within EVP Eyecare’s network.

Ideal candidates have 0–2 years of patient-facing experience, strong customer service skills, and familiarity with practice management software. This role emphasizes hospitality, accuracy in patient data, and a positive, collaborative attitude.

Qualifications

• High School Diploma or GED required.
• 0–2 years’ patient-facing experience preferred.
• Call center experience highly desirable.
• Experience working with practice management software preferred.
• Basic Knowledge of Health Care and ACA requirements and regulations.
• Basic computer skills.
• Effective written and verbal skills.
• Excellent customer service skills.
• Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day.

Responsibilities

• Answers inbound phone calls for multiple practices.
• Schedules appointments, answer patient questions and requests in a timely and efficient manner.
• Responds to online appointment and information requests throughout the day – EVP Eyecare maintains an expected response time of 5 minutes during business hours on all appointment and online information requests.
• Confirms appointments for several office locations daily.
• Verifies patient information and clinical location on all calls.
• Maintains a pleasant and helpful attitude (hospitality).
• Provides knowledgeable and caring service to all current and potential EVP patients and employees.
• Maintains a clean and orderly workspace and clinic.
• Serves as a model to other team members.
• Maintains a solid track record of punctual and reliable attendance.
• Assists in training new EVP team members.
• Other duties as assigned.

Skills

Customer service

Call center

Basic computer skills

Written and verbal communication

Teamwork

Positive attitude

Healthcare ACA knowledge

0-2 years experience

Practice management software

Education

High School Diploma or GED

Job description

EVP Eyecare is seeking a Patient Service Representative to join the Arlington team. You will handle inbound calls, schedule appointments, answer patient questions, and ensure timely responses across multiple practices within EVP Eyecare’s network.

Ideal candidates have 0–2 years of patient-facing experience, strong customer service skills, and familiarity with practice management software. This role emphasizes hospitality, accuracy in patient data, and a positive, collaborative attitude.