Patient Experience Concierge - Scheduling & Support

Grand Junction, CO; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

EVP Eyecare in Denver, CO is seeking a Patient Experience Representative to schedule clinical appointments and provide clear, proactive communication to patients about upcoming visits. You will maintain knowledge of services, providers, pricing, location details, and insurance considerations to guide patients smoothly through their care journey.

The role emphasizes exceptional customer service, active listening, and problem solving.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in healthcare customer service or Concierge Engagement Team.
• Call center experience preferred.
• Basic computer skills and strong communication abilities.

Responsibilities

• Schedule patients for all clinical appointments and maintain knowledge of services, providers, pricing, location, and insurance matters.
• Provide detailed communication to patients regarding upcoming appointments and answer questions.
• Handle inbound/outbound calls, process faxes, and perform data entry with accuracy.
• Create a warm, helpful atmosphere to ensure a positive patient experience.

Skills

Customer service

Call center experience

Effective communication

Problem solving

Active listening

Basic computer skills

Education

High School Diploma or GED

Tools

Practice management software

Job description

EVP Eyecare in Denver, CO is seeking a Patient Experience Representative to schedule clinical appointments and provide clear, proactive communication to patients about upcoming visits. You will maintain knowledge of services, providers, pricing, location details, and insurance considerations to guide patients smoothly through their care journey.

The role emphasizes exceptional customer service, active listening, and problem solving.