Patient Experience & Care Coordinator

Grand Junction, CO; Denver, Northern (CO, KY); Hybrid; USD 57,308,000 - 67,337,000; Full time

Job summary

EVP Eyecare in Denver, CO is seeking a Patient Care Coordinator to support physician representatives and referring practices, ensuring smooth patient bookings, accurate data entry in the EHR/PM system, and timely communications.

This role emphasizes empathetic customer service, collaboration with clinical staff, and meticulous handling of patient records from referral to surgery.

Join a team focused on delivering excellent patient experiences across Colorado clinics.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience with patient-facing interaction preferred.
• Exceptional customer service phone skills are required.
• Call center experience highly desirable.
• Experience working with practice management software preferred.
• Basic Knowledge of Health Care and ACA requirements and regulations.

Responsibilities

• Build and improve referral patient processes to create an optimal experience for patients, referring physicians and optometrists and seamlessly integrate with clinic operations.
• Field inbound patient information from referring physicians, create patient records with accurate data and information, and schedule patients for services in a timely and efficient manner.
• Provide knowledgeable and caring service to all patients and partners.
• Coordinate care with all practices to track and ensure communication is clear between EVP Eyecare and referring practices.
• Track and manage patients from appointment request to surgery, ensuring all tasks and follow ups are conducted in a timely manner to support a seamless patients journey.
• Process all referrals (online, fax, phone or other) and conducting follow up attempts to contact referred patient by close of business the day the referral is received.
• Ensure referring partners promptly receives all necessary patient operative notes and paperwork.
• Track, monitor and maintain consent and billing agreement paperwork as necessary for patient care services.
• Maintain a working knowledge of all services, surgeons, and practices.
• Track and monitor progress and provide daily, weekly, monthly communications updates and feedback to manager to ensure any breakdowns are managed swiftly and promptly.
• Maintain an eye for detail and accountability- ensuring all patient information is accurately entered into our EHR/PM Systems

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Job description

EVP Eyecare in Denver, CO is seeking a Patient Care Coordinator to support physician representatives and referring practices, ensuring smooth patient bookings, accurate data entry in the EHR/PM system, and timely communications.

This role emphasizes empathetic customer service, collaboration with clinical staff, and meticulous handling of patient records from referral to surgery.

Join a team focused on delivering excellent patient experiences across Colorado clinics.