Ophthalmic Front Desk & Patient Experience Specialist

Kleiman-Evangelista-Eye-Centers-of-Texas; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Life Insurance

Job summary

EVP EyeCare is seeking a Patient Services Representative to handle front-office duties, answer calls, and schedule appointments across multiple practice locations. You will verify patient information, maintain a friendly, hospitality-focused approach, and support doctors and staff in delivering excellent patient experiences.

The role emphasizes reliability, timeliness, and accurate data entry, with benefits including medical, dental, vision, and a comprehensive 401(k) plan.

Qualifications

• High School Diploma or GED required.
• 0–2 years’ experience with patient-facing interaction preferred.
• Call center experience highly desirable.
• Experience working with practice management software preferred.
• Basic knowledge of Health Care and ACA requirements and regulations.
• Effective written and verbal skills.
• Excellent customer service skills.

Responsibilities

• Answers inbound phone calls for multiple practices.
• Schedules appointments, answer patient questions and requests promptly.
• Responds to online appointment and information requests with a quick turnaround.
• Confirms appointments for several office locations daily.
• Verifies patient information and clinical location on calls.
• Maintains a courteous and helpful attitude toward patients and employees.

Skills

Call center experience

Customer service

Verbal communication

Healthcare knowledge

Written communication

Attentive service

Education

High School Diploma or GED

Tools

Practice management software

Job description

EVP EyeCare is seeking a Patient Services Representative to handle front-office duties, answer calls, and schedule appointments across multiple practice locations. You will verify patient information, maintain a friendly, hospitality-focused approach, and support doctors and staff in delivering excellent patient experiences.

The role emphasizes reliability, timeliness, and accurate data entry, with benefits including medical, dental, vision, and a comprehensive 401(k) plan.