Patient Experience & Scheduling Pro

Tanya Kormeili, MD, APC; Santa Monica (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Derm & Rejuvenation Institute is seeking a personable Patient Engagement Specialist to support education, scheduling, and revenue growth in a busy dermatology and cosmetic practice in Santa Monica. You will train in our processes and help patients understand options, pricing, and next steps with a calm, professional touch.

The role emphasizes relationship-building, follow-through, and collaboration with physicians and staff to deliver outstanding patient care.

Qualifications

• At least one year of experience in sales and customer service.
• Fluent in English with strong verbal and written communication.
• Ability to manage multiple patient calendars, deadlines, and follow-ups.
• Comfort discussing pricing, scheduling, and memberships.

Responsibilities

• Explain treatment logistics, pricing, and next steps using approved materials.
• Prepare clear written quotes and review fees, deposits, and policies.
• Coordinate appointments with physicians, centers, and care-team members.
• Follow up with patients to move them toward treatment and enrollment.
• Support front-desk scheduling and maintain accurate records and notes.

Skills

Sales

Customer service

Communication

Organization

Tools

CRM systems

Job description

Derm & Rejuvenation Institute is seeking a personable Patient Engagement Specialist to support education, scheduling, and revenue growth in a busy dermatology and cosmetic practice in Santa Monica. You will train in our processes and help patients understand options, pricing, and next steps with a calm, professional touch.

The role emphasizes relationship-building, follow-through, and collaboration with physicians and staff to deliver outstanding patient care.