Compassionate Surgery Scheduler & Patient Educator

Tanya Kormeili, MD, APC; Santa Monica (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Dermatology, ENT & Facial Plastic Surgery Practice in Santa Monica is seeking a Surgery Scheduler and Patient Educator to guide patients through their medical, surgical, and cosmetic treatment journeys with honesty and care. You will prepare accurate quotes, explain pricing and logistics, coordinate with physicians and centers, and provide thoughtful follow-up so patients feel confident moving forward.

Previous scheduling experience is preferred, with training available; strong communication

Qualifications

• Previous surgery scheduling, treatment coordinating, or medical scheduling experience preferred.
• Experience in ENT, dermatology, plastic surgery, cosmetic medicine, or aesthetics is a plus.
• Background in consultative sales, hospitality, customer service, or patient coordination is helpful.
• Exceptional verbal and written communication skills.
• Strong organizational skills and close attention to detail.
• Ability to manage multiple patients, deadlines, calendars, and follow-up tasks simultaneously.
• Comfortable discussing treatment fees and financial policies professionally and accurately.
• Able to communicate confidently while remaining compassionate, ethical, and respectful.
• Reliable, accountable, and consistent with follow-through.
• Comfortable learning medical terminology.

Responsibilities

• Guide patients through the treatment journey established by their physician.
• Explain treatment logistics, pricing, payment requirements, scheduling steps, and general expectations in a clear and professional manner.
• Prepare accurate patient quotes and review fees with transparency and sensitivity.
• Educate patients about physician-recommended services without making clinical recommendations or using high-pressure sales tactics.
• Follow up with patients who are considering treatment, answer questions, address nonclinical concerns, and help them determine their next step.
• Schedule medical, surgical, and cosmetic procedures.
• Coordinate with physicians, surgery centers, hospitals, anesthesia providers, and other members of the care team.
• Communicate preoperative and post-treatment instructions as directed by the clinical team.
• Confirm that required medical clearances, consents, photographs, payments, and documentation are completed on time.
• Maintain accurate procedure calendars, patient records, quotes, and follow-up notes.
• Track prospective and scheduled patients to ensure no one is overlooked during the treatment-planning process.
• Provide outstanding service by phone, email, text, and in person.
• Assist with front-desk scheduling and telephone coverage when needed.
• Protect patient privacy and handle financial and medical information with discretion.
• Contribute to an organized, supportive, and positive office culture.

Skills

Excellent communication

Strong organizational skills

Multitasking ability

Provide transparent pricing

Reliable follow-through

Team collaboration

Job description

The Dermatology, ENT & Facial Plastic Surgery Practice in Santa Monica is seeking a Surgery Scheduler and Patient Educator to guide patients through their medical, surgical, and cosmetic treatment journeys with honesty and care. You will prepare accurate quotes, explain pricing and logistics, coordinate with physicians and centers, and provide thoughtful follow-up so patients feel confident moving forward.

Previous scheduling experience is preferred, with training available; strong communication