Patient Care Coordinator (Full Time)

Socket.dev; Okemos (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Peak Performance Physical Therapy is seeking a front desk administrator to own the patient experience, manage scheduling, and handle administrative tasks with accuracy. You will greet patients, collect insurance info, answer questions, and route needs to the clinical team.

This role requires strong communication, organization, and a proactive attitude. The position offers a fast-paced environment, opportunities to improve the clinic's efficiency, and a measurable impact on patient care and

Qualifications

• High school diploma or equivalent.
• Experience in customer service, administrative, healthcare, or patient-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Comfortable working in a fast-paced environment.
• Strong attention to detail.
• Comfortable using computers and scheduling systems.
• Ability to handle difficult conversations professionally.
• Ability to protect confidential information.
• A strong sense of ownership and accountability.

Responsibilities

• Manage the patient experience from greeting to check-out.
• Own the schedule and maximize provider availability.
• Explain services, pricing, scheduling, and next steps to patients.
• Collect and verify demographic, insurance, referral, and billing information.
• Process patient payments accurately and maintain records.
• Protect patient confidentiality and follow HIPAA and policies.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem solving

Computer literacy

Education

High school diploma

Healthcare admin experience

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

What You'll Own

1. The Patient Experience

• Be the first and last impression patients have of Peak Performance Physical Therapy.
• Create a professional, welcoming, and positive experience every time.
• Answer questions and solve problems quickly and professionally.
• Communicate clearly with patients, providers, referral sources, and teammates.
• Make patients feel informed, valued, and taken care of.

2. The Schedule

• Own the schedule and help maximize provider availability.
• Keep appointments organized, accurate, and filled.
• Confirm appointments and proactively reduce avoidable cancellations and no-shows.
• Follow up quickly with referrals and new patients to get evaluations scheduled.
• Identify open spots and scheduling opportunities before they become lost revenue.
• Work with the clinical team to address scheduling challenges and bottlenecks.

3. Patient & Service Education

• Help patients understand the services and programs available through Peak Performance.
• Clearly explain available options, pricing, scheduling, and next steps.
• Identify opportunities to connect patients with additional services that may benefit their overall experience.
• Communicate services professionally and ethically while following company policies and applicable healthcare requirements.
• Help patients understand the value of continuing their relationship with Peak Performance.

4. Administrative Accuracy

• Collect accurate demographic, insurance, referral, and billing information.
• Ensure required information is complete before services are provided.
• Process patient payments accurately and timely.
• Maintain accurate records and documentation.
• Complete administrative tasks that keep the clinic running efficiently.
• Protect confidential patient information.

5. Clinic Performance

• Understand that the front desk has a direct impact on clinic performance.
• Look for ways to improve scheduling, patient retention, communication, and efficiency.
• Bring problems forward with potential solutions—not just complaints.
• Take ownership of assigned responsibilities from start to finish.
• Support clinic leadership in achieving operational and patient experience goals.

6. Compliance & Professionalism

• Follow HIPAA, privacy requirements, company policies, payer requirements, and applicable laws and regulations.
• Maintain patient confidentiality.
• Know when an issue needs to be escalated to a provider or leader.
• Never provide clinical advice or make treatment decisions outside the scope of the role.
• Represent Peak Performance and its values professionally at all times.
• Perform other duties as needed to support the success of the clinic.

What We're Looking For

Must Have

• High school diploma or equivalent.
• Previous customer service, administrative, healthcare, or patient-facing experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Comfortable working in a fast-paced environment.
• Strong attention to detail.
• Comfortable using computers and scheduling systems.
• Ability to handle difficult conversations professionally.
• Ability to protect confidential information.
• A strong sense of ownership and accountability.

We'd Love to See

• Healthcare or physical therapy experience.
• Experience with scheduling, insurance, billing, or EMR systems.
• Associate's or bachelor's degree.
• Customer service or sales experience.
• Someone who naturally looks for ways to improve things instead of waiting for someone else to fix them.

The Person Who Wins in This Role

You're probably a great fit if you:

• Take ownership. You don't need someone constantly checking behind you.
• Move fast. You understand that delays cost patients, time, and opportunities.
• Notice things. You see the empty spot on the schedule, the patient who needs a follow-up, and the problem that everyone else missed.
• Follow through. If you say you're going to do something, it gets done.
• Communicate. You don't let problems sit in silence.
• Care about the patient. You understand that great service isn't a script—it's how you make people feel.
• Think like an owner. You understand that great patient care and a healthy business support each other.

Work Environment

• Professional outpatient physical therapy clinic.
• High level of interaction with patients, providers, and team members.
• Fast-paced environment with frequent changes in priorities.
• Primarily front-desk and administrative work with regular movement throughout the clinic.

Physical Requirements

• Ability to sit and/or stand for extended periods.
• Frequent use of computers, phones, and office equipment.
• Ability to move throughout the clinic as needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

The Bottom Line

If you want a job where you simply check people in and answer phones, this probably isn't it.

If you want to own the patient experience, help build a great clinic, solve problems, keep the schedule moving, and have a measurable impact on the business, we want to talk to you.