Patient Experience & Scheduling Lead

Peak Performance Physical Therapy, PLC; Lansing (MI); On-site; USD 22,000 - 25,000; Full time

Job summary

Peak Performance Physical Therapy, PLC in Lansing seeks a Patient Care Coordinator to own the front-desk experience, scheduling, patient communication, and service education.

You will work with providers and leadership to remove bottlenecks, keep the schedule full, and ensure accurate patient information and payments.

This role requires ownership, proactive problem solving, and professional, compassionate care to maximize patient satisfaction and clinic performance.

Qualifications

• Must have customer service or patient-facing experience.
• Strong verbal and written communication skills.
• High attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Own the front-desk experience and scheduling to keep the clinic moving.
• Communicate clearly with patients, providers, referral sources, and teammates.
• Ensure accurate demographic, insurance, and billing information; process payments.
• Protect patient confidentiality and follow HIPAA and company policies.
• Identify scheduling bottlenecks and work with leadership to improve processes.

Skills

Customer service

Communication

Organization

Ownership

Detail-oriented

Education

High school diploma or equivalent

Tools

Scheduling software

EMR systems

Billing systems

Job description

Peak Performance Physical Therapy, PLC in Lansing seeks a Patient Care Coordinator to own the front-desk experience, scheduling, patient communication, and service education.

You will work with providers and leadership to remove bottlenecks, keep the schedule full, and ensure accurate patient information and payments.

This role requires ownership, proactive problem solving, and professional, compassionate care to maximize patient satisfaction and clinic performance.