Patient Experience & Scheduling Coordinator

joinaegvision; White Bear Lake (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure accurate EMR data entry for a high-quality patient experience.

The role requires strong organizational and communication skills, the ability to work collaboratively, and a commitment to patient-centered service in a fast-paced setting. This is a full-time position with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications promptly.
• Schedule patient appointments and optimize provider schedules, including cancellations and same-day fill opportunities.
• Confirm appointments and send reminders to reduce no-shows and prepare patients for visits.
• Verify insurance eligibility and patient demographics; accurately enter data in EMR.
• Explain insurance coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and required documentation before visits to support flow.
• Enter and process charges, co-pays, and payments in EMR; balance and assist with claims.
• Run reports to ensure accurate billing and up-to-date accounts.
• Monitor daily patient flow and provider schedules; adjust as needed for efficiency.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions and continuity of care.
• Support patient retention through recall and reactivation efforts for annual and medically needed visits.
• Keep front office organized, clean, and patient-ready.
• Perform other duties as assigned by Practice Manager, Assistant Practice Manager, or Optometrist.

Skills

Strong organizational skills

Strong communication skills

Interpersonal skills

Team collaboration

Multitasking

Education

High School Diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure accurate EMR data entry for a high-quality patient experience.

The role requires strong organizational and communication skills, the ability to work collaboratively, and a commitment to patient-centered service in a fast-paced setting. This is a full-time position with comprehensive benefits.