Patient Experience & Scheduling Coordinator

Spineandsportsmed; Fair Lawn (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

PTO

Sick time

Paid holidays

401k with 4-8% Match

Job summary

SportsMed Physical Therapy is looking for a Patient Coordinator to manage front desk operations at our Northern New Jersey centers. You will greet patients, schedule appointments, verify insurance benefits, and maintain accurate records with confidentiality.

The role emphasizes excellent customer service, multitasking in a fast-paced environment, and collaboration with the clinical team. Competitive pay and benefits are offered, including a 401k match, PTO, and holidays.

Qualifications

• Welcomes patients and visitors, in person or on the phone, and answers inquiries.
• Optimizes patient satisfaction and scheduler efficiency by managing appointments.
• Completes insurance verifications and authorization communications.
• Maintains accurate patient records and confidentiality of information.
• Keeps providers informed of arrivals and delays to minimize downtime.

Responsibilities

• Greet patients, schedule/reschedule appointments, and answer inquiries.
• Verify insurance benefits and obtain authorizations.
• Maintain and organize patient records and data entry.
• Keep calendar on schedule and notify providers of delays.
• Assist with front desk operations and contribute to team goals.

Skills

Customer service

Scheduling

Insurance verification

EMR

Bilingual Spanish

Telephone skills

Multitasking

Organization

Time management

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is looking for a Patient Coordinator to manage front desk operations at our Northern New Jersey centers. You will greet patients, schedule appointments, verify insurance benefits, and maintain accurate records with confidentiality.

The role emphasizes excellent customer service, multitasking in a fast-paced environment, and collaboration with the clinical team. Competitive pay and benefits are offered, including a 401k match, PTO, and holidays.