Patient Services Associate - PRN

Des Moines University College of Health Sciences (CHS); West Des Moines (IA); On-site; USD 22,000 - 30,000; Part time

Job summary

Des Moines University Medicine and Health Sciences is seeking a PRN Patient Services Representative to join the Clinic Admin team in West Des Moines. The role supports patient care journeys through first-rate customer service and efficient workflow within the clinic.

You will handle patient check-in/out, scheduling, billing inquiries, and EHR documentation while maintaining HIPAA compliance and professional interactions with patients and staff. DMU offers a collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree or post-secondary education in healthcare, business, or a related field preferred.
• One year of customer service or administrative experience required.
• Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities while using Microsoft Office and EHR systems.
• Commitment to and alignment with DMU’s mission and values.

Responsibilities

• Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.
• Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency.
• Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR.
• Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow-up activities and patient billing inquiries.
• Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff.
• Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Associate degree or post-secondary education in healthcare, business, or related field preferred

Tools

EHR (Electronic Health Records)

Microsoft Office

Job description

Des Moines University Medicine and Health Sciences is seeking a PRN Patient Services Representative to join the Clinic Admin team in West Des Moines. The role supports patient care journeys through first-rate customer service and efficient workflow within the clinic.

You will handle patient check-in/out, scheduling, billing inquiries, and EHR documentation while maintaining HIPAA compliance and professional interactions with patients and staff. DMU offers a collaborative work environment.