Patient Experience & Scheduling Specialist (Hybrid)

Des Moines Orthopaedic Surgeons; West Des Moines (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, and vision insurance

Generous PTO

Hybrid work model

Job summary

Des Moines Orthopaedics in West Des Moines, IA is seeking a Patient Services Specialist to be the friendly first point of contact for patients needing appointments, nurse consultations, or billing questions. You will work on a dedicated cubicle and transition to a remote-hybrid schedule after training.

The role emphasizes clear communication, empathy, and multitasking to gather patient and insurance information, direct to the right provider, and maintain outstanding patient experiences.

Qualifications

• High School or better in General or related field.
• 1 year: Call Center
• 1 year: Customer Service

Responsibilities

• Take incoming calls and gather information about patients, insurance, and their situation.
• Help match them with either a referred provider or the first available provider for their issue.
• Maintain a calm, helpful demeanor and deliver outstanding patient experiences.

Skills

Call center

Customer service

Communication

Calm demeanor

Multitasking

Education

High School diploma

Job description

Des Moines Orthopaedics in West Des Moines, IA is seeking a Patient Services Specialist to be the friendly first point of contact for patients needing appointments, nurse consultations, or billing questions. You will work on a dedicated cubicle and transition to a remote-hybrid schedule after training.

The role emphasizes clear communication, empathy, and multitasking to gather patient and insurance information, direct to the right provider, and maintain outstanding patient experiences.