Patient Experience & Scheduling Coordinator

Kids for the Future; Vadnais Heights (MN); On-site; USD 45,000 - 56,000; Full time

Job summary

Urgency Room in Minnesota is seeking a Guest Coordinator to greet guests, manage scheduled and walk-in patient interactions, and relay inquiries to providers to ensure a seamless, welcoming experience.

You will maintain accurate records, support cross-department communication, and help improve service delivery in a patient-centered environment. This role emphasizes strong communication and basic computer skills for daily tasks.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Proficiency in basic computer skills and office equipment.

Responsibilities

• Greet and assist guests upon arrival in a warm, welcoming atmosphere.
• Manage scheduled and walk-in patient interactions to ensure a positive guest experience.
• Respond to guest inquiries via phone, email, and in person with accurate information.
• Maintain accurate records of guest interactions and feedback.
• Collaborate with departments to ensure cohesive guest care and satisfaction.

Skills

Customer service

Communication skills

Computer skills

Healthcare experience

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Job description

Urgency Room in Minnesota is seeking a Guest Coordinator to greet guests, manage scheduled and walk-in patient interactions, and relay inquiries to providers to ensure a seamless, welcoming experience.

You will maintain accurate records, support cross-department communication, and help improve service delivery in a patient-centered environment. This role emphasizes strong communication and basic computer skills for daily tasks.