Patient Experience & Care Coordinator

Kids for the Future; Vadnais Heights (MN); On-site; USD 46,673 - 57,886; Full time

Job summary

Urgency Room in Vadnais Heights is seeking a Guest Coordinator to ensure a seamless and positive guest experience. You will handle inquiries, coordinate appointments, and facilitate communication between guests and healthcare providers to support efficient operations and patient care.

The role requires strong customer service, clear communication, and basic computer skills. You will work a mix of day and evening shifts, with every other weekend and holiday coverage as part of a dedicated

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, preferably healthcare.
• Strong communication and interpersonal skills.
• Proficiency with basic computer skills.

Responsibilities

• Greet and assist guests upon arrival to create a welcoming atmosphere.
• Manage scheduled and walk-in patient interactions for a seamless experience.
• Respond to inquiries via phone, email, and in person with accurate information.
• Maintain records of guest interactions and feedback to improve service.
• Collaborate with departments to ensure coordinated guest care.

Skills

Customer service

Healthcare experience

Communication

Office software

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Urgency Room in Vadnais Heights is seeking a Guest Coordinator to ensure a seamless and positive guest experience. You will handle inquiries, coordinate appointments, and facilitate communication between guests and healthcare providers to support efficient operations and patient care.

The role requires strong customer service, clear communication, and basic computer skills. You will work a mix of day and evening shifts, with every other weekend and holiday coverage as part of a dedicated