Patient Experience & Scheduling Coordinator

Metro Physical & Aquatic Therapy; Stonington (CT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k)

Job summary

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator to support clinic operations and patient care. You will manage the front desk, schedule appointments, enter patient data in the EMR, and assist clinicians to ensure a smooth, welcoming experience for every patient.

The role emphasizes strong customer service, teamwork, and precise data handling in a fast-paced environment. Long-term opportunities and ongoing training are available.

Qualifications

• High school diploma or GED required.
• 1 year of medical office experience preferred, EMR familiarity a plus.
• 1 year in a customer service role preferred.
• Proficiency in Google Suite required.
• Strong communication and teamwork skills; resolve client concerns.
• Ability to work in a team and adapt to new programs.

Responsibilities

• Greets patients and visitors with a warm, professional welcome, guiding inquiries and checking in.
• Delivers high-quality customer service by optimizing appointment scheduling and provider time.
• Manages scheduling with focus on growth; maximizes provider availability and room usage.
• Notifies clinicians of patient arrivals and monitors schedule adherence for delays.
• Performs data entry into the EMR; handles patient information and treatment notes.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Theraoffice EMR

Google Workspace

Job description

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator to support clinic operations and patient care. You will manage the front desk, schedule appointments, enter patient data in the EMR, and assist clinicians to ensure a smooth, welcoming experience for every patient.

The role emphasizes strong customer service, teamwork, and precise data handling in a fast-paced environment. Long-term opportunities and ongoing training are available.