Clinic Front Desk & Patient Care Coordinator

US Physical Therapy; Valley Cottage (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate to manage front desk operations, assist clinicians, and ensure a welcoming patient experience. You will handle scheduling, medical records entry in EMR, and patient communications, while supporting the therapy team across multiple tasks.

The role offers hands-on experience in a fast-growing field with opportunities for learning and growth. Ideal for individuals seeking long-term roles with a patient-centered focus.

Qualifications

• High school diploma or GED required.
• 1 year of medical office experience preferred; EMR familiarity a plus.
• 1 year of customer service experience strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication and professional interaction with customers and staff.
• Ability to work independently and in a team; strong time management.
• Willingness to complete in-service training.
• Ability to observe, evaluate, and record patient conditions.
• Excellent interpersonal skills and adaptability to new programs.

Responsibilities

• Greets and welcomes patients and visitors with a positive attitude and helps check in patients.
• Ensures patient satisfaction and optimal provider time through scheduling.
• Manages scheduling operations with a focus on growth and provider availability.
• Maintains on-time patient flow by notifying clinicians of arrivals and delays.
• Receives and processes incoming faxes promptly for documentation.
• Performs accurate data entry into the EMR system for patient records.
• Generates reports and logs with accuracy for financial reconciliations and retention tracking.
• Ensures co-pays are tallied and payments tracked.
• Sets up new and returning patient cases in Theraoffice with demographic data and insurance info.
• Contacts treating physicians for updated prescriptions and Plans of Care; updates system.
• Assists patients during therapy with equipment setup and monitoring exercises.
• Educates patients on equipment use and exercise techniques for safety and effectiveness.
• Prepares patients for therapy with comfort and reassurance.
• Provides information and addresses questions with empathy.
• Maintains patient confidentiality per HIPAA and clinic policies.
• Keeps a clean, safe environment and follows procedures and regulations.
• Performs light cleaning, laundry, and treatment room turnover.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Attention to detail

Medical office experience

Education

High school diploma or GED

Tools

EMR software

Google Suite

Job description

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate to manage front desk operations, assist clinicians, and ensure a welcoming patient experience. You will handle scheduling, medical records entry in EMR, and patient communications, while supporting the therapy team across multiple tasks.

The role offers hands-on experience in a fast-growing field with opportunities for learning and growth. Ideal for individuals seeking long-term roles with a patient-centered focus.