Clinic Support & Patient Experience Lead

U.S. Physical Therapy; Selden (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate to manage front desk duties, assist clinicians, and ensure a smooth patient flow. The role involves scheduling, data entry in the EMR, and coordinating with physicians to obtain plans of care.

The position offers a day shift, Monday–Friday, with opportunities to grow in a fast-expanding therapy practice. Experience in medical office settings and strong customer service are valued assets.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in a medical office or front desk is preferred.
• Familiarity with EMR systems is a plus and helps patient data flow.

Responsibilities

• Greet patients and visitors with a welcoming attitude and direct inquiries.
• Manage front desk operations and assist clinicians with patient care.
• Schedule appointments and optimize provider time and room usage.
• Notify clinicians of arrivals and monitor delays to maintain flow.
• Process incoming faxes and maintain timely documentation.
• Enter patient information and treatment data into the EMR accurately.
• Generate reports and assist with financial reconciliations and retention tracking.
• Ensure co-pays are tallied and collected from patients.
• Set up new and returning patient cases in the EMR and verify demographics.
• Coordinate with treating physicians for updated prescriptions and plans of care.
• Assist patients during therapy and educate on equipment use and safety.
• Maintain confidentiality and HIPAA compliance in all interactions.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Time management

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

EMR systems

Job description

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate to manage front desk duties, assist clinicians, and ensure a smooth patient flow. The role involves scheduling, data entry in the EMR, and coordinating with physicians to obtain plans of care.

The position offers a day shift, Monday–Friday, with opportunities to grow in a fast-expanding therapy practice. Experience in medical office settings and strong customer service are valued assets.