Patient Experience & Care Flow Coordinator

AEG Vision; Jefferson City (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling in a fast-paced eye care practice. You will greet patients, answer calls, schedule appointments, verify insurance, and enter data into the EMR to support efficient visits.

The ideal candidate is organized, patient-focused, and comfortable coordinating with clinicians and support teams. This role offers on-site work, opportunities for growth, and competitive benefits.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; enter and maintain information in EMR.
• Maintain understanding of insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances and support claim submission.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks and adjust as needed.
• Proactively communicate wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Skills

Communication skills

Organizational skills

Team collaboration

Confidentiality

Multitasking

Education

High school diploma

Tools

EMR systems

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling in a fast-paced eye care practice. You will greet patients, answer calls, schedule appointments, verify insurance, and enter data into the EMR to support efficient visits.

The ideal candidate is organized, patient-focused, and comfortable coordinating with clinicians and support teams. This role offers on-site work, opportunities for growth, and competitive benefits.