Patient Experience & Care Coordinator (On-Site)

Envision EyeCare East; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling while coordinating across the care team to deliver a seamless patient experience.

You will anticipate needs, communicate clearly, and manage daily schedules to optimize provider time and patient satisfaction. This role requires professionalism, confidentiality, and collaborative teamwork in a fast-paced ophthalmic setting.

Qualifications

• High school diploma or equivalent is required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain information in EMR.
• Maintain understanding of insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document charges, co-pays, and payments into EMR; allocate balances and support claim submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks; communicate and adjust as needed.
• Proactively communicate with patients regarding wait times, delays, and next steps.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Skills

Strong organizational skills

Strong communication skills

Interpersonal skills

Collaborative teamwork

Attention to detail

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling while coordinating across the care team to deliver a seamless patient experience.

You will anticipate needs, communicate clearly, and manage daily schedules to optimize provider time and patient satisfaction. This role requires professionalism, confidentiality, and collaborative teamwork in a fast-paced ophthalmic setting.