Patient Experience Coordinator | Front Desk & Scheduling

Colorado In Motion; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Confluent Health in Bronx, NY is seeking a Care Coordinator to be the welcoming first point of contact for patients. You will manage front desk operations, scheduling, insurance verification, and patient communications, contributing to a positive patient experience.

This role offers $18.00-$22.00 per hour, a 40-hour workweek, and comprehensive benefits. No healthcare background required; on-site location at 961 East 174th Street, Bronx, NY 10460.

Qualifications

• Customer-facing role experience preferred; healthcare background not required.
• Demonstrated ability to multitask, stay organized, and pay attention to detail.
• Comfortable communicating on the phone and handling upset callers with professionalism.
• Basic computer proficiency and willingness to learn scheduling software and EMR.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referrals.
• Manage front desk operations: check-in/out, scheduling, insurance verification/authorization, and calls.
• Review and follow up on referrals, update patient records, explain next steps.
• Keep patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments accurately; basic payment tracking.
• Protect patient privacy and HIPAA standards in all interactions.

Skills

Customer-facing

Communication skills

Organization

Multitasking

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Spreadsheets/Excel

Job description

Confluent Health in Bronx, NY is seeking a Care Coordinator to be the welcoming first point of contact for patients. You will manage front desk operations, scheduling, insurance verification, and patient communications, contributing to a positive patient experience.

This role offers $18.00-$22.00 per hour, a 40-hour workweek, and comprehensive benefits. No healthcare background required; on-site location at 961 East 174th Street, Bronx, NY 10460.