Patient Experience & Scheduling Coordinator

Southshorehealth; Norwell (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

Southshorehealth in Norwell, MA, is seeking a patient-focused Customer Service/Registration specialist to greet patients, collect referrals, register insurance, and schedule appointments. You will manage check-out after visits and support the clinical team with accurate data entry.

The role emphasizes HIPAA compliance, professional phone etiquette, and proactive communication to keep patient flow smooth. Experience with Epic and Raintree systems is helpful; we value compassionate care and

Qualifications

• Greet patients and visitors professionally and direct to services.
• Accurately register patients and collect required demographics.
• Maintain confidential handling of insurance information and HIPAA rules.
• Mentor staff on pre-registration and registration processes.

Responsibilities

• Greet patients and acknowledge visitors with professionalism.
• Register patients and enter accurate demographics and insurance data.
• Schedule appointments and manage patient flow throughout the day.
• Check-out patients after appointments and communicate follow-ups.
• Respond to pages/emails according to department standards.

Skills

Customer service

Phone etiquette

HIPAA compliance

Registration accuracy

Tools

Epic system

Raintree

Job description

Southshorehealth in Norwell, MA, is seeking a patient-focused Customer Service/Registration specialist to greet patients, collect referrals, register insurance, and schedule appointments. You will manage check-out after visits and support the clinical team with accurate data entry.

The role emphasizes HIPAA compliance, professional phone etiquette, and proactive communication to keep patient flow smooth. Experience with Epic and Raintree systems is helpful; we value compassionate care and