Patient Access & Care Coordinator

South Shore Health System; Norwell (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

South Shore Health System is seeking an organized Customer Service/Check-Out representative at the Norwell campus. You will greet patients, handle registrations, manage referrals, and coordinate scheduling to ensure smooth patient flow.

Role requires strong customer service skills, HIPAA-compliant data handling, and prior Epic scheduling/registration experience preferred. Typical hours are 40 per week, day shift in a hospital setting.

Qualifications

• Minimum Education - High School Diploma preferred.
• Strong customer service skills both in person and by telephone required.
• Prior Epic experience for scheduling and registration preferred.

Responsibilities

• Greets and acknowledges patients and visitors, directing to appropriate services.
• Completes pre-registrations and registrations with respect for patient privacy and data accuracy.
• Schedules appointments efficiently to maximize patient access and resource utilization.
• Works independently to complete daily assignments and long-term projects.
• Responds to pages/emails according to department standards and adapts to new technology.
• Maintains professional, courteous interactions with patients, families and coworkers.
• Supports department workflow, including reports, handoffs, and timely coverage.
• Manages daily office functions with focus, concentration and multitasking.

Skills

Customer service

Telephone etiquette

Team collaboration

Professional demeanor

Education

High School Diploma

Tools

Epic

Job description

South Shore Health System is seeking an organized Customer Service/Check-Out representative at the Norwell campus. You will greet patients, handle registrations, manage referrals, and coordinate scheduling to ensure smooth patient flow.

Role requires strong customer service skills, HIPAA-compliant data handling, and prior Epic scheduling/registration experience preferred. Typical hours are 40 per week, day shift in a hospital setting.