Patient Experience & Scheduling Coordinator

Talentify; Kerrville (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to support front desk operations, patient flow, and coordinated care across the team. You will greet patients, answer calls, schedule appointments, verify insurance, and maintain EMR records to ensure a smooth visit.

This role emphasizes proactive communication, accuracy, and patient-centered service in a fast-paced eye-care environment. You will collaborate with clinical staff and contribute to positive patient experiences.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Team-oriented with ability to collaborate.
• Maintain patient confidentiality.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and serve as primary contact.
• Answer calls, inquiries, and emails promptly.
• Schedule and optimize provider calendars; manage cancellations.
• Send appointment confirmations and reminders.
• Verify insurance eligibility and enter demographics in EMR.
• Explain coverage and patient financial responsibility.
• Prepare patient charts and documentation.
• Record charges and payments in EMR; assist with billing.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules.
• Communicate wait times and next steps to patients.
• Coordinate with clinical teams for smooth transitions.
• Support patient retention via recall and follow-ups.
• Maintain organized, clean front office.
• Perform other duties as needed by Practice Manager.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multi-tasking

Customer service

EMR proficiency

Team collaboration

Education

High school diploma or equivalent

Job description

AEG is seeking a Patient Care Coordinator to support front desk operations, patient flow, and coordinated care across the team. You will greet patients, answer calls, schedule appointments, verify insurance, and maintain EMR records to ensure a smooth visit.

This role emphasizes proactive communication, accuracy, and patient-centered service in a fast-paced eye-care environment. You will collaborate with clinical staff and contribute to positive patient experiences.