Patient Experience & Scheduling Coordinator

aegvisionodcareers; Fort Collins (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will handle scheduling, insurance verification, chart preparation, and payments within the EMR system to ensure a smooth patient experience.

You will collaborate with clinicians and support staff to minimize delays, improve access, and uphold confidentiality while delivering high-quality service in a fast-paced ophthalmology setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage emails or digital communications.
• Schedule patient appointments while supporting provider schedule optimization, including cancellations and same-day fills.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR; maintain complete information.
• Explain insurance plans, coverage, and patient financial responsibility.
• Prepare patient charts and documentation prior to visits for smooth flow.
• Record charges, co-pays, and payments in EMR; allocate balances and assist with claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed for efficiency.
• Communicate wait times and next steps to patients for a positive experience.
• Coordinate with clinical and optical teams to ensure continuity of care.
• Support retention through recall and annual/medically necessary appointments.
• Maintain an organized, clean front office environment.
• Perform other duties as assigned by Practice Manager/Assistant Practice Manager/Optometrist.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Education

High school diploma

Tools

EMR systems

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will handle scheduling, insurance verification, chart preparation, and payments within the EMR system to ensure a smooth patient experience.

You will collaborate with clinicians and support staff to minimize delays, improve access, and uphold confidentiality while delivering high-quality service in a fast-paced ophthalmology setting.