Patient Experience & Scheduling Coordinator

Shady Grove Fertility; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance: medical/dental/vision

401(k) match

Tuition assistance and professionalDev

Performance-based bonus

PTO and holidays

Life and disability benefits

Fertility discount program

Wellness and recognition programs

Job summary

Shady Grove Fertility is seeking a Patient Services Coordinator to join the Texas Medical Center team in Houston. The role involves managing patient accounts, scheduling, and delivering exceptional customer service.

We value collaboration across our national network, HIPAA compliance, and a commitment to accuracy and empathy in patient interactions. The position is full-time with a Monday–Friday schedule and occasional weekends/holidays.

Qualifications

• High school diploma or equivalent required.
• 2+ years administrative experience; medical office preferred.
• Knowledge of medical software and billing systems.
• Knowledge of HIPAA regulations preferred.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive information with discretion.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work as part of a team.
• Tech savvy and adaptable.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Schedule appointments and address issues to ensure timely resolutions.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage and financial options.
• Greet patients and visitors and provide high level of customer service.

Skills

Interpersonal communication

Judgment and discretion

Organization

Independent work

Written and verbal communication

Teamwork

Tech savvy

Adaptability

Multitasking

Billing systems

Education

High school diploma or equivalent

Tools

Medical software

Job description

Shady Grove Fertility is seeking a Patient Services Coordinator to join the Texas Medical Center team in Houston. The role involves managing patient accounts, scheduling, and delivering exceptional customer service.

We value collaboration across our national network, HIPAA compliance, and a commitment to accuracy and empathy in patient interactions. The position is full-time with a Monday–Friday schedule and occasional weekends/holidays.