Fertility Patient Care Coordinator & Medical Assistant

Shady Grove Fertility; Cary (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional/de

Performance-based bonus opportunities

Paid time off, holidays, and parental\

Life and disability benefits

Fertility Discount Program

Wellness and recognition programs

Job summary

US Fertility in Cary, North Carolina, is seeking a Patient Care Coordinator to join Shady Grove Fertility within its national network. The role supports fertility patients, coordinates appointments, and helps guide couples through the care pathway.

You’ll work Monday–Friday 7:30 AM to 4:30 PM, provide counseling, education, and ensure compassionate service, collaborating with a team of physicians and staff to deliver excellent patient experiences.

Qualifications

• Excellent oral and written communication, interpersonal and customer service skills.
• High School Diploma or GED.
• Ability to work autonomously and in a team environment.
• Strong attention to detail; comfort with data entry and computer applications.
• Minimum of one year of healthcare experience and familiarity with medical terminology.

Responsibilities

• Assist with the clinical care of fertility patients.
• Provide patient/couple counseling, procedure teaching, communicates physician orders and instructions.
• Provide pre and post op education.
• Establish a compassionate environment by providing emotional and psychological support to patients and patients' families.
• Work independently to assure the program goals are achieved.
• Support and promote excellence in customer service.

Skills

Communication skills

Interpersonal skills

Autonomy + teamwork

Attention to detail

Healthcare experience

Education

High School Diploma or GED

Job description

US Fertility in Cary, North Carolina, is seeking a Patient Care Coordinator to join Shady Grove Fertility within its national network. The role supports fertility patients, coordinates appointments, and helps guide couples through the care pathway.

You’ll work Monday–Friday 7:30 AM to 4:30 PM, provide counseling, education, and ensure compassionate service, collaborating with a team of physicians and staff to deliver excellent patient experiences.