Patient Services Coordinator

Ovation Fertility; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Performance-based bonus opportunities

Paid time off and holidays

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility is seeking a Patient Services Coordinator to join the Shady Grove Fertility team at the Texas Medical Center in Houston, TX. You will greet patients, collect insurance and payment information, schedule appointments, and ensure smooth office operations while delivering compassionate service.

The role requires at least a high school diploma and 2+ years in an administrative role; medical office experience and HIPAA knowledge are preferred.

Qualifications

• High school diploma or equivalent is required.
• 2+ years previous experience in an administrative role; medical office experience preferred.
• Knowledge of medical software, terminology and procedures preferred.
• Knowledge of HIPAA regulations preferred.
• Excellent interpersonal communication skills and ability to build relationships.
• Demonstrated judgment and discretion with confidential information.
• Excellent organizational skills and ability to work under pressure.
• Strong written and verbal communication and attention to detail.
• Ability to work as part of a team and be flexible.
• Experience using billing systems is a plus.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appropriately.
• Schedule appointments and address customer/patient issues for effective resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage and financial options.
• Greet patients and visitors and provide high level of customer service; occasional weekends/holidays required.

Skills

Administrative experience

Interpersonal skills

Customer service

Attention to detail

Tech savvy

Education

High school diploma or equivalent

Tools

Medical software

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day.US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—includingShady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for aPatient Services Coordinatorto join our team atShady Grove Fertilityin theTexas Medical Center in Houston, Texas.

• Schedule:Monday through Friday, from 7:30 AM to 4:00 PM; rotating weekends and holidays

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, thePatient Services Coordinatorwill:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holiday

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High school diploma or equivalent is required
• 2+ years previous experience in an administrative role; medical office experience preferred
• Knowledge of medical software, terminology and procedures preferred
• Knowledge of HIPAA Regulations preferred
• Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
• Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities
• Ability to use billing systems

More important than any single credential, however, is theright person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide acompetitive, comprehensive benefits packagedesigned to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.